Botanical Living / 002
Here to help. Here to care.
Questions about a product, an existing order, or your shopping experience? Our customer support team is here to help you find the information and assistance you need.
Orders
A few details help us help you.
When contacting us about an existing order, please include your order number and the email address used during checkout.
Providing these details helps our customer support team locate and review your purchase more efficiently, so we can better understand your request.
Include the order reference from your order confirmation.
Use the same email address entered when placing the order.
When something isn't quite right.
If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact our customer support team promptly.
The reference number associated with your purchase.
Explain what happened and which product or component is affected.
Clear photographs or relevant videos showing the issue, where appropriate.
A photograph of the shipping label and exterior packaging.
Natural variation. Thoughtful expectations.
Vunarexo™ offers botanical home and garden accessories, including plant displays, propagation accessories, watering tools, soil-care instruments, and other plant-care objects.
Materials, finishes, protective components, packaging, and assembly details may differ depending on the product.
Minor variations in color tone, finish, texture, surface detail, natural material grain, or component fit may occur between individual pieces. These differences are not necessarily considered defects.
Contact us first. We'll guide the next step.
Please contact our customer support team before shipping any merchandise back to us.
Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.
Clear answers. Thoughtful support.
We aim to respond to customer inquiries within 24 hours.
Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional review time.
If your inquiry concerns an existing order, including complete order information and relevant photographs can help our team review your request more efficiently.
Rooted in trust.
Open to you.
Every considered object has a story behind it. Here you'll find the official business identity and customer support details for the Vunarexo™ online store.
Record / 001
Company register
01 / IDENTITY- Brand
- Vunarexo™
- Legal Company
- Shenzhen Sanhe Zhilian Technology Co., Ltd.
- Owner
- Wei Meihua
- Business Address
- Room B3602, Building 1, Zhuohong Xingchen, No. 6364 & 6366 Longgang Avenue (Henggang Section), Bao'an Community, Yuanshan Subdistrict, Longgang District, Shenzhen, China
Get in touch
02 / SUPPORT- Support Email
- service@vunarexo.com
- Support Phone
- +86 157 9491 1625
Vunarexo™ is owned and operated by Shenzhen Sanhe Zhilian Technology Co., Ltd.