Botanical Living / 007
Considered purchases. Clear solutions.
We want every botanical accessory and plant-care tool to arrive as expected. This policy explains our return window, product eligibility, refund process, and the support available when something isn't right.
Thoughtful service. From start to finish.
Vunarexo™ curates botanical home and garden accessories, plant-care tools, propagation accessories, and thoughtful objects for greener living.
We understand that an item may not always be the right fit for your space or that a delivery may occasionally arrive with an issue.
Please review the following conditions before requesting a return. Always contact our support team before sending an item back so the correct return location and instructions can be provided.
Window
Time to decide. Room for confidence.
Eligible products may be returned within 30 calendar days after confirmed delivery.
To remain within the return period, please contact us before the 30-calendar-day period expires.
Return eligibility remains subject to the conditions described in this policy.
Start with a simple message.
Before sending an item back, email service@vunarexo.com. Customer support will review your request and provide the appropriate instructions if the return is approved.
Provide your order number and the product you wish to return.
Explain why you are requesting the return.
Include photographs or videos where relevant to your request.
Please provide your order number, the name or description of the product you wish to return, and the reason for your request.
Include relevant photographs or videos where appropriate. For damaged, incomplete, or incorrect orders, also provide photographs of the exterior packaging and shipping label.
Our team will review your request and provide the appropriate return instructions once the return is approved.
Eligibility
Keeping your item in returnable condition.
Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, an eligible preference-based return should generally meet the following conditions:
- The item is unused and in its original condition.
- The product is complete, unaltered, and not intentionally damaged.
- All original parts, accessories, inserts, and included materials are returned.
- The item is returned in its original protective packaging where reasonably possible.
- Its condition allows reasonable inspection or resale.
- Proof of purchase or the applicable order number is provided.
Opening the shipping package does not automatically make a product ineligible for return, provided the product remains complete, unused, undamaged, and otherwise meets the applicable return conditions.
When inspecting botanical accessories or plant-care tools, please handle glass, ceramic, metal, wooden, adjustable, and other components carefully so the item remains in returnable condition.
& Variation
Natural details. Individual character.
Vunarexo™ offers botanical home and garden accessories, propagation displays, plant-care tools, watering accessories, and functional objects made from a range of materials.
Depending on the product, minor variations may occur in finish, texture, color tone, natural material grain, surface detail, assembly, dimensions, or weight.
Products with adjustable supports, clamps, joints, fittings, or other functional components may also show slight variations in alignment, fit, or operating resistance.
These minor variations are not necessarily considered defects.
If you do not prefer the color, finish, texture, size, material character, visual style, or overall appearance of the item received, you may request a return within the applicable 30-day period.
Unless a product or fulfillment problem attributable to us is confirmed, such a request will be treated as a preference-based return.
The right return. The right destination.
Do not automatically send merchandise to the registered business address of Shenzhen Sanhe Zhilian Technology Co., Ltd.
After your request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and return instructions.
Unauthorized returns or parcels sent to the registered business address, an incorrect location, or another destination not provided by customer support may be delayed, rejected, lost, or ineligible for processing.
Conditions
Clear conditions. Fair resolutions.
Product eligibility, damaged or incorrect orders, shipping cost responsibility, and preparing a return parcel.
Non-Returnable
Items
Certain products may not qualify for preference-based returns because of personalization, product condition, safety, or other legitimate considerations.
These may include:
- Customized or personalized products.
- Gift cards.
- Products clearly identified as “Final Sale” or non-returnable before purchase.
- Items materially altered, misused, or damaged after delivery for reasons unrelated to an original product problem.
- Products returned with missing parts or in a condition preventing reasonable inspection.
Discounted or promotional products remain eligible under this policy unless they were clearly identified as “Final Sale” or non-returnable before purchase.
These limitations do not remove consumer rights that applicable law does not permit us to exclude.
Damaged, Defective,
Incorrect, or
Incomplete Orders
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery.
Include your order number, a description of the issue, and clear photographs or videos showing the product, packaging, and shipping label where appropriate.
After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution at no additional cost for an error attributable to us.
This reporting timeframe does not limit rights that cannot be excluded under applicable law.
Return Shipping
Costs
Preference-based returns: If a return results from a change of mind, personal preference, style or appearance preference, incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for return shipping costs.
Confirmed problems attributable to us: If an item is confirmed to be damaged, defective, incorrect, incomplete, or materially different because of an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.
Original shipping charges are generally not refundable for preference-based returns. Where the return results from a confirmed error attributable to us, eligible original shipping charges will also be addressed as part of the approved resolution.
No restocking fee is charged for an approved return.
Returning
the Package
For preference-based returns, customers should use a reliable, trackable shipping service and retain the shipping receipt and tracking number until the return has been completed.
Vunarexo™ cannot guarantee receipt of a preference-based return package shipped without tracking or sent to an address not provided by customer support.
The customer is generally responsible for a preference-based return package until it is received at the approved return destination.
Received. Reviewed. Refunded.
Once an approved return reaches the designated return location, it may be inspected to confirm that the applicable return conditions have been met.
The item reaches the return location supplied by support.
Eligibility and product condition are reviewed.
Eligible refunds are initiated within 5–10 business days after approval.
After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable return conditions have been satisfied.
Once the return has been received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5–10 business days.
Your bank, card issuer, or payment provider may require additional time to post the credit after the refund has been issued.
& Orders
From refunds to next steps.
Refund methods, product exchanges, cancellation requests, and applicable consumer rights.
Refund Method
Approved refunds are normally issued to the original payment method used for the order.
If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.
Depending on the circumstances, product value, shipping costs, and nature of the issue, we may determine that a refund or replacement can be provided without requiring the item to be returned.
This decision is made by customer support after reviewing the request.
Exchanges
Exchanges depend on current inventory and product availability.
Minor differences in finish, color tone, texture, natural material grain, dimensions, assembly, and surface detail may occur between individual botanical accessories or tools.
Products with adjustable fittings, supports, joints, or other functional components may also show slight differences in alignment, fit, or resistance.
If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired product.
Order Cancellation
Cancellation requests should be submitted as soon as possible after an order is placed.
We will make reasonable efforts to cancel an order before fulfillment begins.
Cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation, or dispatch has started.
No cancellation fee is charged when an order is successfully canceled before fulfillment.
Consumer Rights
This policy is intended to explain our standard return and refund procedures.
It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer- protection law.
Need help with a return?
If you would like to request a return, report a damaged or incorrect item, check a refund, or ask about an exchange, contact our customer support team.
Include your order number and a clear explanation of your request. If there is a product or delivery issue, provide relevant photographs or videos where appropriate.
Please wait for return authorization and the designated warehouse address before mailing any merchandise.
Rooted in trust.
Open to you.
Every considered object has a story behind it. Here you'll find the official business identity and customer support details for the Vunarexo™ online store.
Record / 001
Company register
01 / IDENTITYGet in touch
02 / SUPPORTVunarexo™ is owned and operated by Shenzhen Sanhe Zhilian Technology Co., Ltd.