Vunarexo™ is owned and operated by Shenzhen Sanhe Zhilian Technology Co., Ltd.

The company operates the Vunarexo™ online store and provides customer support for purchases made through it.

Vunarexo™ focuses on botanical home and garden accessories, plant-care tools, vertical plant displays, propagation accessories, watering and misting tools, soil-care instruments, and other functional objects for plant lovers.

Our collection emphasizes practical use, thoughtful details, and design that feels natural in plant-filled spaces.

We aim to represent each product accurately through its description and images.

Slight differences in color, finish, texture, natural material grain, surface detail, or assembly may occur. Product appearance can also vary with lighting and screen settings.

Minor variations in finish, texture, tone, surface details, or component fit are not necessarily defects.

However, if an item is damaged, does not function as described, or is materially different from the product description, please contact our customer support team for review.

Our collection is selected around botanical living, everyday function, and considered visual design.

We do not represent every item as an exclusive or original Vunarexo™ design. Where a product has a specific design origin, that information should be reflected in its individual product description.

We look at how an accessory supports everyday plant care, how its proportions and materials work within a space, and whether its design feels straightforward and purposeful.

The goal is to bring together botanical objects that balance utility, appearance, and the pleasure of living with plants.

Orders are normally processed within 2–4 business days after payment confirmation.

During holidays, promotions, or periods of unusually high order volume, processing may require up to 5 business days.

Estimated carrier transit time for supported destinations in the United States is generally 10–15 business days after dispatch.

This estimate does not include the order-processing period. Actual delivery times may vary because of carrier operations, customs procedures, local conditions, or other delays.

Available shipping methods and any applicable shipping charges are calculated and displayed during checkout before payment is completed.

Shipping charges may vary according to the destination, order contents, and available delivery options.

Depending on inventory availability, product location, and delivery destination, orders may be fulfilled through our designated fulfillment partners or available shipping facilities.

The shipment origin may differ from our registered business address.

Once your order has been dispatched and tracking becomes available, shipment or tracking information will normally be sent to the email address provided during checkout.

Please check your inbox, including any spam or junk-mail folders.

Please contact service@vunarexo.com with your order number.

We will review the available shipment information and contact the relevant carrier or service provider where appropriate.

Please check your delivery area, mailbox, household members, building reception, neighbors, and the shipping carrier where appropriate.

If the parcel still cannot be located, contact our customer support team for further review. A “Delivered” tracking status does not automatically prevent us from reviewing your claim.

Please contact us as soon as possible if you need to cancel or change an order.

We will make reasonable efforts to assist before fulfillment begins, but changes cannot be guaranteed once processing or fulfillment has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions stated in the Vunarexo™ Return and Refund Policy.

Eligibility may depend on the item's condition, the reason for return, and applicable policy terms.

Contact service@vunarexo.com with your order number, the product you wish to return, and the reason for the request.

Please include relevant photographs or videos where appropriate. Our customer support team will review your request and provide further guidance.

Please do not automatically send merchandise to our registered business address.

After your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

Customers are generally responsible for return-shipping costs on preference-based returns, such as a change of mind.

If a confirmed problem was caused by an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

After an approved return has been received and inspected, an eligible refund is initiated to the original payment method within 5–10 business days.

Your payment provider may require additional time to post the credit to your account.

Please contact our support team promptly with your order number, a description of the issue, and relevant photographs or videos.

Including a photograph of the shipping label and exterior packaging can help us review the matter.

After review, we will provide an appropriate replacement, refund, reshipment, or return solution for a confirmed error attributable to us.